Frequently Asked Questions

Consider your pet’s size, drinking habits, and home layout. At petdrinkai, we offer models suited for small cats to large dogs, with adjustable flow rates and reservoir capacities.

Our waterers are designed to operate on standard mains power with a low-voltage adapter included. Backup battery modules can be added for uninterrupted operation during power outages.

We recommend a weekly cleaning routine to prevent bacterial buildup. Simply disassemble the reservoir, rinse with mild soap, and let all parts air-dry before reassembling for optimal hygiene.

Replacement filters remove impurities and improve water taste. We suggest changing the filter every two months or whenever the indicator light on compatible models signals it’s time for a swap.

Yes, tap water is fully compatible. For areas with high mineral content, our activated charcoal filters help reduce hardness and odors, ensuring your pet enjoys fresher water.

Each product includes 1-year manufacturer support covering defects in materials and workmanship. Full details and contact channels are provided in the instruction manual.

Visit the parts section on petdrinkai.com, select your model, and choose the compatible nozzle, pump, or reservoir. Step-by-step guides and video tutorials simplify the replacement process.

Yes, we deliver across Singapore from our office at 10 Bayfront Avenue, Singapore 018956. Orders are processed within two business days for prompt arrival.

Our units feature adjustable feet and an optional bracket kit to stabilize the system on most surfaces. Ensure the water level sensor remains level for accurate operation.

While splash-resistant, our products are intended for indoor environments. For outdoor placement, a sheltered spot helps protect electronic components from harsh weather.

We offer reservoirs from 1 liter up to 5 liters. Choose based on your pet’s daily intake and how frequently you’d like to refill between cleanings.

Noise often stems from trapped air. Run the self-priming cycle twice to expel bubbles. If noise persists, inspect tubing for blockages or replace the pump filter.

Yes, our larger-capacity units and wide-basin designs accommodate several pets simultaneously, reducing queuing and ensuring each animal stays hydrated.